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Client Support Technician

IT SERVICE MANAGEMENT Florida-Miami-Waterford Offices Miami, Florida Requisition ID 26414
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Description

Job Summary

Provide PC hardware and  software installation and  support services and  Internet access support services.

Job Specific Duties

  • Installs, configures, implements and  maintains desktop client software, e.g.  Microsoft applications (Outlook, Exchange, Internet Explorer, Office, Windows, etc.)  and/or Mac applications (Entourage, Safari, Office, Mac O/S,  etc.),  meeting SLAs on incidents and service requests. 
  • Installs, relocates and  supports PCs, servers, printers and  other  computer-related equipment.
  • Tracks MCH’s assets by updating information as equipment is replaced, moved or changed.
  • Under  supervision, tests network connectivity and  access to ensure security, integrity and  accuracy of data transmitted throughout MCH. Ensures that physical connections are  standard, orderly  and  clearly  identified. 

Qualifications

Minimum Job Requirements

  • BS degree in Computer Science/ Information Systems/related major or at least 2-4 years of equivalent workexperience.  
  • Extensive experience with setup, repair and modification of Windows PC desktops and laptops, printers and other peripherals.
  • Troubleshooting skills with 2 years of experience in a Windows- based environment(s) and/or 2 years of experience with Macs.

Knowledge, Skills, and Abilities

  • Action- oriented and  self- motivated with the ability to improve the effectiveness, performance and  efficiency of the Client Support team.
  • Certification in A+ and  current MCSE  preferred.
  • Excellent communication and  interpersonal skills. Ability to prioritize  tasks and  complete assignments  within an estimated time frame. Superior documentation skills are  a must.
  • Knowledge and  experience of desktop and  network management, deployment and  tracking tools such as SMS,  Ghost, Citrix or comparable applications.
  • Sound knowledge of Helpdesk and  Asset management software, and  general Helpdesk/ Trouble Ticket and Project Management process.
  • Advanced knowledge of Windows 2000/  XP/ Vista, Windows 2000/  2003/  2008  Server, Microsoft  Office XP/2003/  2007, Microsoft  Project, Microsoft  Visio, Lotus  Notes, Symantec Antivirus and  other  business applications.


Job :

Information Technology

Primary Location :

Florida-Miami-Waterford Offices

Department :

IT SERVICE MANAGEMENT-1000-921904

Job Status


:Full Time
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Joining a new organization can be daunting or overwhelming. But at Nicklaus, your colleagues make you feel welcomed. They taught me to celebrate our accomplishments and band together during challenging times. This is not easy to find in healthcare these days, so I’m grateful to have found an amazing place to work with people and leadership who have my well-being in mind.

Lova Renee Brunson Manager Accreditation & Regulatory

Collaboration leads to success.

Alone we can do so little; together we can do so much. Working together, we find solutions and methods we would never find alone, and at Nicklaus Children’s, we have fun doing it.

Responsibility drives us.

We all take responsibility here – for the children, their families, our work and each other. We meet our responsibilities head on and motivate each other to succeed.

Empower yourself, help others.

Nicklaus Children’s encourages team members to believe in their ability to affect positive change in the world through everything they do with us.

Advocate for the right way.

Advocate for children. Advocate for families. Advocate for yourself. But most of all, advocate for getting the job done right and you will find nothing but success and support in your career here.

Transformation is growth.

At Nicklaus Children’s, change is not to be feared. When you work here, you are always working with the most advanced tools and procedures available.

Empathy is everything.

We expect our team members to have empathy for the patients and families they treat, and in turn, we have empathy for them. We take care of everyone in the Nicklaus Children’s family with competitive benefits and our supportive culture.

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